Privacy Policy

ARK Group Mechanical LLC (“ARK Group,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes the types of information we collect, how we use it, and the choices you have regarding your personal data.

By using our website (www.arkgroupmechanical.com) or submitting information through our contact forms, you consent to the practices described in this policy.

Information We Collect

We collect information you voluntarily provide when you:

• Submit a contact form, service request, or estimate request on our website
• Call, text, or email us to inquire about our services
• Schedule an appointment or maintenance visit
• Communicate with our team in person, by phone, or electronically

The types of personal information we may collect include:

• Contact Information: First and last name, phone number, email address, and service address
• Service Details: Type of HVAC service requested, description of the issue, and property information relevant to the service
• Location Information: City or service area you select when submitting a request

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries, service requests, and estimate requests
• Scheduling and confirming appointments
• Providing you with information about our HVAC services, promotions, and maintenance reminders
• Improving our website and customer experience
• Complying with legal obligations and resolving disputes

SMS & Text Message Communications

By providing your phone number through our website forms, you consent to receive text messages from ARK Group Mechanical LLC regarding your inquiries, appointment confirmations, service updates, and follow-ups. Message and data rates may apply. Message frequency may vary.

You may opt out of receiving text messages at any time by replying STOP to any message you receive. For assistance, reply HELP or call us at (770) 908-9886. Consent to receive text messages is not a condition of purchasing any goods or services.

Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who help us operate our website, process form submissions, or deliver communications on our behalf. These providers are contractually obligated to protect your data.
• Legal Compliance: We may disclose information if required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device that help us understand how visitors use our site. You can configure your browser settings to decline cookies, though this may affect certain features of the website.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by ARK Group Mechanical LLC. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete that information.

Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal data
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the “Last Updated” date at the bottom of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

ARK Group Mechanical LLC
Phone: (770) 908-9886
Email: info@arkgroupmechanical.com
Website: www.arkgroupmechanical.com
Service Area: Metro Atlanta & Surrounding Areas

Last Updated: July 2026